(Appointed 2023)

Mustafa Al Khalfawi, is the Chief Executive Officer of Ajman Bank leading a team of senior executive bankers. He is a renowned figure in the UAE banking landscape. With over two decades of deep-rooted experience in the sector, he has carved a special niche for himself through his extensive expertise and visionary leadership.

Prior to his appointment at Ajman Bank, Mustafa was a pivotal figure at First Abu Dhabi Bank (FAB), holding the dual roles of Head of Global Banking UAE and Global Head of Government, Sovereigns & Public Sectors. In these capacities, he led a dynamic team of senior bankers and relationship managers, overseeing a vast array of strategic investment banking clients across various industries. His tenure at FAB was marked by his adept handling of the UAE GREs, Government Sovereign, and extensive conglomerate groups.

Additionally, Mustafa‘s role at FAB extended to being the Chief Executive Officer of the bank‘s ADGM branch, where he was instrumental in aligning the branch‘s offshore operations with FAB’s strategic vision. He also contributed significantly as a Board Member of FAB Islamic and MAGNATI Company, and actively participated in the Wholesale Banking Committee of the Banking Federation of the UAE.

Mustafa‘s journey in the banking world began at Al Futtaim Group, followed by a notable period in consumer banking as the regional manager at Emirates NBD‘s Deira Branch, before his transition to FAB in 2008. His career is adorned with numerous accolades and recognitions, reflecting his substantial contributions to the banking sector through various groundbreaking projects and transactions.

In his new role at Ajman Bank, Mustafa is set to usher in a new era of growth and innovation, leveraging his profound industry knowledge, commitment to customer-centricity, and operational excellence. His leadership is poised to steer Ajman Bank towards unprecedented heights in the realm of Sharia-compliant financial solutions and services.

Mustafa holds an Executive Masters in Big Data and Business Analytics from ESCP Business School (Ecole Superieure de Commerce de Paris) as well as a Bachelors in ‘Marketing and Management’ from the Ajman University of Science and Technology (AUST). In addition, he has also completed various prestigious leadership programmes including Frontiers in Finance from Yale School of Management and Leadership Program in Eras of Disruption from Said Business School, Oxford University.

Message from the CEO

Welcome to Ajman Bank

Service, Speed, and Specialization: The Pillars of Our Success

At Ajman Bank, our commitment to service, speed, and specialization forms the cornerstone of our success. These three pillars are not just words; they are the essence of our strategy, driving us to exceed expectations and deliver unparalleled value to our customers, stakeholders, and the communities we serve.

Service: Building Lasting Relationships

At the heart of Ajman Bank’s transformation journey is our unwavering commitment to service excellence. Banking is not just about transactions; it is about building lasting relationships based on trust, integrity, and mutual respect. Our focus on service is reflected in every interaction with our customers, from branch greetings to personalized support through our contact centers.

To deliver exceptional service, we invest in our most valuable asset – our people. Our employees drive our success, and we are committed to their continuous development and empowerment. By listening to our customers and understanding their needs, we create a banking experience that is both convenient and rewarding.

Speed: Accelerating Growth and Innovation

In today’s fast-paced world, speed is a necessity. At Ajman Bank, we recognize the importance of staying ahead in a rapidly evolving financial landscape. Our approach to speed encompasses technological advancements, process optimization, and swift decision-making.

We have invested heavily in cutting-edge technology to enhance our digital capabilities. Our mobile and online banking platforms offer seamless, user-friendly experiences. From instant fund transfers to real-time account monitoring, our digital solutions ensure our customers can manage their finances with ease and efficiency.

Specialization: Delivering Tailored Solutions

One size does not fit all. Our commitment to specialization drives us to develop tailored solutions for different customer segments. Whether you are an individual seeking personalized financial advice, a small business aiming for growth, or a large corporation needing sophisticated banking solutions, we have the expertise to support your goals.

Our specialized teams understand the specific needs of each customer segment. This enables us to design products and services that are relevant and highly effective in meeting their financial objectives.

Embracing Digital Transformation: Leading the Future of Banking

The financial sector is undergoing a transformative era driven by advancements in technology. Fintech, blockchain, and artificial intelligence are revolutionizing financial services, creating new opportunities for investors, consumers, and businesses. Ajman Bank is at the forefront of this revolution, leading with innovative solutions and unwavering commitment to our customers.

Enhanced Customer Services and Operational Efficiency

Our way of measuring excellence is based on how efficiently we respond to your financial needs. Enhanced customer service is at the core of our operations, ensuring personalized attention and tailored solutions. By streamlining processes and leveraging advanced technologies, we reduce costs and increase profitability, allowing us to reinvest in our services and offer competitive products.

Risk Management and Commitment to Sustainability

We adopt advanced technologies to enhance fraud detection and compliance, operating with the highest standards of integrity and transparency. Our commitment to sustainability and social responsibility drives us to make a positive impact on society through our CSR initiatives and sustainable business practices.

Looking Ahead

As we look to the future, we remain steadfast in our commitment to Service, Speed, and Specialization. These values will guide us through the dynamic banking landscape. We are excited about the future and the possibilities it holds, confident that our strategic initiatives will drive sustained growth and success for Ajman Bank.

Finally, I express my heartfelt gratitude to our customers, shareholders, employees, and partners for their unwavering support and trust. Together, we have achieved remarkable milestones, and together, we will continue to build a brighter future for Ajman Bank and the communities we serve.

Thank you for being a part of our journey.

Mustafa Al Khalfawi

Chief Executive Officer 

Ajman Bank